At Chai Kapi Services, customer satisfaction is important to us. However, due to the nature of our consumable products, we do not offer refunds once an order has been successfully delivered.

Refunds may only be initiated under exceptional circumstances such as:

• Wrong product delivered
• Damaged or tampered packaging at the time of delivery
• Missing items in the order

To request a refund in such cases, please contact us within 48 hours of delivery with your order ID, photos, and a brief description of the issue. Our support team will review your request and respond promptly.